Terms of service

Welcome to Gentle Mesh – Premium Laundry Care Bags. These Terms of Service (“Terms”) apply to your access and use of our website and online store, operated by Gentle Mesh and powered by Shopify. Throughout the site, the terms “we”, “us”, and “our” refer to Gentle Mesh.

By accessing or using our website and Services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our Services.

1. Eligibility & Account Responsibility

By using this website, you confirm that:

You are at least 18 years old (or have consent from a parent or guardian if you are a minor).

You are using our Services in India for personal, non-commercial use.

You will provide accurate and complete information while creating an account or placing orders.

You are solely responsible for safeguarding your login credentials and any activity under your account.

2. Products and Descriptions

We strive to display our products as accurately as possible. However, actual colours or finishes may vary depending on your screen and device. All product descriptions and prices are subject to change without notice.

We reserve the right to:

Limit or discontinue products without prior notice.

Refuse or cancel any order, for any reason, including quantity limitations or pricing errors.

3. Orders & Cancellations

Your order represents an offer to purchase a product. All orders are subject to acceptance by Gentle Mesh. Orders once placed cannot be modified or cancelled, as we aim for prompt processing and dispatch.

Important:
All Gentle Mesh products are non-returnable and non-exchangeable due to hygiene and safety standards. Please refer to our [Refund Policy] for details.

4. Pricing & Payment

All prices are in INR (₹) and include applicable Indian taxes, unless stated otherwise.

Shipping charges are calculated at checkout.

We accept UPI, debit/credit cards, net banking, and other approved Indian payment gateways.

By completing a transaction, you confirm:

The payment method belongs to you.

You authorise us to charge the full amount.

5. Shipping & Delivery

We ship across India. All delivery timelines are estimates and not guaranteed. Once shipped, risk and title pass to you. We are not liable for delays caused by courier partners, weather, or regional restrictions.

6. Non-Returnable Product Policy

All Gentle Mesh products are strictly non-returnable and non-refundable due to their personal-use nature.
This includes situations like:

Change of mind

Wrong size or variant ordered

Damaged during transit

We take utmost care in packaging. If you receive a defective or incorrect item, contact us at gentlemeshindia@gmail.com within 24 hours of delivery, with clear photos of the product and packaging. Our team will assess the issue on a case-by-case basis.

7. Intellectual Property

All website content, logos, images, packaging designs, and product visuals are the property of Gentle Mesh or its licensors and are protected under Indian copyright, trademark, and design laws.
You may not use our brand name, imagery, or content without written permission.

8. Third-Party Tools & Links

Our Services may include access to third-party tools (e.g., payment gateways) or links to external websites. We are not responsible for third-party content, availability, or data practices.

Please review the terms and privacy policies of these services before using them.

9. Privacy

We value your privacy. All data you provide is handled in accordance with Indian laws and our [Privacy Policy].
Since we use Shopify as our platform, certain information may be processed by Shopify in accordance with its own privacy standards.

10. Limitation of Liability

To the fullest extent permitted by Indian law, Gentle Mesh shall not be liable for any:

Indirect, incidental, or consequential damages

Delay in delivery

Loss of data, profits, or opportunity due to website use or product purchase

11. Indemnification

You agree to indemnify and hold Gentle Mesh harmless from any claim or demand, including legal fees, arising from your breach of these Terms or misuse of the Services.

12. Termination

We reserve the right to terminate your access to the Services at any time without notice if you breach these Terms.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

14. Changes to These Terms

We may update these Terms occasionally. Continued use of our Services after such changes means you accept the updated Terms.
We recommend checking this page periodically for updates.