Refund policy
At Gentle Mesh, we are committed to providing premium-quality laundry care products that are hygienic, durable, and thoughtfully designed. As a hygiene-first brand, we follow a strict no-return and no-refund policy to ensure the safety and well-being of all our customers.
No Returns or Exchanges – Hygiene Policy
Due to the personal-use nature of our products, especially those that come in direct contact with clothing and intimate wear, all Gentle Mesh laundry care bags are strictly non-returnable and non-exchangeable, even if:
The product packaging is unopened
The product is unused
We take this step to uphold the highest standards of cleanliness and customer safety, as accepting returns would compromise the hygienic integrity of the product for future customers.
Before You Order
We encourage you to:
Carefully read the product descriptions and specifications
Review product photos and videos
Reach out to us at gentlemeshindia@gmail.com with any pre-purchase questions
This helps ensure that you make a confident, informed purchase decision.
Damaged or Incorrect Orders
Although we do not accept returns for any reason, if you receive a visibly tampered package or an incorrect item, we request that you:
- Take clear photos of the outer package, the product, and the shipping label
- Email us within 24 hours of delivery at gentlemeshindia@gmail.com
- Include your order number and a short description of the issue
We will evaluate the situation internally and take appropriate action on a case-by-case basis, which may include resending the correct item or providing store credit (subject to our discretion). However, this does not guarantee a replacement or refund.